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Noticeboard

New App

Local GPs in Stockport are encouraging residents to get ‘appy’ and look after their health by using their smartphones and tablets.

It’s estimated that four out of five people in the borough have a smartphone and medics want to tap in to this growing trend.

A Stockport Health & Care Finder app has been created to give people a chance to take more control of their own health. This will help to increase people’s understanding of how to use and access local health and social care services, self-care options and lifestyle opportunities.

The app will give users rapid and easy access to up-to-date local health and social care information including a directory of pharmacies, GPs, hospitals, clinics, care homes and other services.

At a touch of a button users will be able to find the services that are nearest to them at any time. For example, if you’re trying to find a late night chemist, the app will automatically sort out which are the closest to you and then give you the opening hours, address and contact details.

You can also set up favourites for faster access to the services you’re interested in and dial them directly from your app.

There are links on it to videos about how best to take care of yourself if you are ill and how to prevent ill health. The app can also be used to send out reminders about health checks and screening entitlements.

It’s also hoped the app will help to encourage high users of NHS services to get the right care in the right place.

http://stockportccg.org/you-your-health/stockport-health-care-finder-app-3/

WiFi

We now have WiFi installed at the practice which is free for our patients to use when they next visit the surgery, please look out for the log on details in the waiting room. Maybe you could.......

WHEN TO USE NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Please visit the following website for further information:-

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

HEARING LOOP

Hearing Loop

We have today installed a hearing loop at the practice. A hearing loop is a special type of sound system for use by people with hearing aids. The hearing loop provides a magnetic, wireless signal that is picked up by the hearing aid when it is set to ‘T’ (Telecoil) setting. We hope this will help our hard of hearing patients have a better experience at the practice.

LGBT Foundation

Here at Adswood Road Surgery we believe in a fair and equal society for all lesbian, gay, bisexual and trans people and are currently in the process of achieving our Gold Award from the LGBT Foundation. The LGBT Foundation is a charity based provider of a wide range of services to over 40,000 lesbian, gay, bisexual and trans people each year. Please take a look at their website for further information:-

http://lgbt.foundation/

Other useful websites:-

https://www.theproudtrust.org/ -an organisation for young LGBT people, runs youth groups

http://mermaidsuk.org.uk/ - an organisation for trans children (under 13)

http://firstwednesday.lgbt/ - for LGBT people seeking asylum and refuge

http://www.stockportplus.org/ - local LGBT support group with weekly meet-up

https://imaanlondon.wordpress.com/about/ - LGBT Muslim charity

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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